COVID - 19
Reservations made on or before 14 March 2020,
Flexible 14 days Policy:
Reservations for stay made on or before 14 March 2020, with a check-in date
between 14 March 2020 and 4 October 2020, may be cancelled 14 days before check-in.
This means that guests who cancel under the policy will receive a full cash refund
or accommodation credit in the amount they paid less service fees of $300.
Reservations for stay made on or before 14 March 2020, with check-in date between
14 March 2020 and 4 October 2020, may be cancelled any time before check-in, however
there will not be refund what so ever.
Reservations made after 14 March 2020
Reservations for stays made after 14 March 2020 will not be covered under our "Flexible
policy " except where the guest is currently sick with COVID-19.
COVID-19 related circumstances not covered include:
transportation disruptions and cancellations, travel advisories and restrictions; health
advisories and quarantines; changes to applicable law; and other government mandates-like
evacuation orders, border closures, our non-refundable policy will apply as usual.
After the declaration of COVID-19 as a global pandemic by the World Health Organization,
our "Flexible Policy" no longer applies because COVID-19 and its consequences are
no longer unforeseen and unexpected.